Shipping & Returns
Holiday Shipping
Due to increased holiday shipping volume and potential carrier delays, we cannot guarantee that items purchased after 12/11 will arrive ahead of the holidays if you use Ground shipping. We offer expedited shipping options, but as carrier cut-off times vary by location and volume of orders, selecting expedited shipping will not guarantee holiday purchases will arrive before 12/24.
Shipping
Brewista uses UPS and Fedex Ground as its preferred shipping methods to the USA, Canada, and Mexico. We are not able to ship to P.O. Boxes. Please enter a street address for shipping to at checkout. Please choose your desired method of shipment at checkout. We will do our best to honor your choice but reserve the right to select a different shipping method that may be faster or more economical. Free shipping is eligible for total purchases of $99 or more in continental USA only. For destinations outside of the USA and Canada, please contact us for more information. Note: All Import Duties and Customs fees are the responsibility of the buyer.
In an effort to fulfill orders in a timely manner, Brewista's online orders are shipped within 24-48 hours of order placement. We are unable to make changes to orders after they have been placed.
Returns
Brewista strives to offer a customer experience just as innovative as the game-changing appliances we sell. We lead with integrity and want to make sure the Brewista products you purchase truly meet your needs. If you are not completely satisfied, or simply do not need the purchased product(s), let us know and we will work to make it right. All Brewista products come with a 30-day return guarantee.
Due to the nature of our products, we reserve the right to attempt to troubleshoot any technical and usage issues prior to issuing a refund and request that you assist us to the best of your abilities in attempting to resolve issues via our online service channels (email and chat).
Unfortunately, we are unable to cover return shipping costs or any paid shipping fees. The return shipping fee will be deducted from your final reimbursement, so please be aware of this if you choose any expedited shipping options. This also applies to items that met the requirements for our Free Shipping offer(s).
Certain items are not eligible for returns. Items under $25, Glass Coffee Servers, Glass Pour-Over Drippers (such as the Tornado Duo), repair parts, cleaners (such as descalers), and coffee filters cannot be returned.
The refund will hit your account within 10-15 business days from receiving the returned item in our CA warehouse.
Three Simple Steps:
1. Contact us at support@brewista.co with your order number to receive a pre-paid return label. You’ll need the receipt or proof of purchase.
2. Repack the item(s) in original packaging. Be sure to include all components of the items you wish to return along with a copy of your invoice. If the original packaging or invoice is compromised please contact us directly for further assistance.
3. Once the package is safely and securely packed, please print the pre-paid return label and tape to the outside of the shipping carton, then drop it off at the nearest shipping location. Please note the shipping company on the pre-paid label and drop the pack off with the correct shipper.
